Shipping Policy

1. Scope of Application

This Shipping Policy outlines the conditions that apply to order fulfillment and delivery for purchases made through our website. All shipments are handled in accordance with applicable regulations and follow the processing and delivery timelines stated at the time of purchase.

2. Delivery Area

Deliveries are available exclusively within the United States.
Orders are prepared and shipped using carefully selected logistics partners to ensure reliable and timely delivery.
Shipping outside the United States is not supported.

3. Shipping Charges

• All products offered by our store include free shipping within the United States.

Any updates to shipping conditions will be clearly communicated before order confirmation.

4. Order Processing and Delivery Time

After payment is confirmed, orders are typically processed within 1–4 business days.

Processing Cutoff Time:

• Orders placed before 4:30 PM (Monday to Friday) will be processed on the same business day.

• Orders placed after 4:30 PM will begin processing on the next business day.

• If an order is placed on a public holiday, processing will start on the following business day.

Once shipped, orders have an estimated delivery time of 7–13 business days within the United States.

5. Applicable Taxes

All prices displayed on the website include applicable taxes in accordance with United States regulations.
No additional charges are required at the time of delivery.

6. Order Tracking

Once an order has been shipped, customers will receive a confirmation email containing tracking information, allowing them to monitor delivery progress until the order is received.

7. Contact Information

For any questions or assistance related to shipping or orders, please contact us using the details below:

Email: accountmanager@sheltervo.com
Phone: +65 (833) 71821
Address: APT BLK 785A WOODLANDS RISE #14-98, SINGAPORE 731785, SINGAPORE
Business Hours: Monday to Friday, 9:30 AM – 4:30 PM
Delivery Area: United States