Contact Us

1. Introduction

Our website provides a dedicated customer support service to ensure clear, direct, and easily accessible communication for all customers.

Our goal is to deliver prompt and reliable responses regarding every aspect of the shopping experience, operating with transparency and a customer-focused approach.

All inquiries are handled with care and confidentiality, in accordance with applicable regulations and user rights.

2. Customer Support and Assistance

Our customer support team is structured to assist users throughout every stage of the purchasing process, offering clear information and appropriate solutions.

You may contact us to:

• Request information about products and materials

• Verify availability or product specifications

• Receive clarification regarding orders, shipping, or returns

• Report issues, delays, or irregularities encountered during delivery

Each request is carefully reviewed and handled professionally, with a commitment to providing timely and effective responses to continuously improve the shopping experience.

3. Contact Channels

You may reach our customer support team through the following official channels:

Email: accountmanager@sheltervo.com
Phone: +65 (833) 71821

These channels are available for general inquiries, customer support, and after-sales assistance.
All requests are handled in the order received to ensure fair and timely responses.

4. Service Hours and Response Time

Customer support operates during the following hours:

Monday to Friday, 9:30 AM – 4:30 PM

Requests submitted outside of these hours will be addressed starting on the next business day.
The average response time is one business day, with priority given to inquiries related to orders and shipping.

5. Address and Delivery Area

For reference, our service details are listed below:

Address: APT BLK 785A WOODLANDS RISE #14-98, SINGAPORE 731785, SINGAPORE
Delivery Area: United States