Return, Exchange, or Refund Policy

1. Scope of Application

This Returns and Refunds Policy defines the conditions, terms, and procedures applicable to product returns and refunds for purchases made through our website. All return and refund requests are handled in accordance with applicable consumer protection regulations in the United States.

2. Return Conditions

• Our store accepts return requests only.

• Direct exchanges are not offered. This policy is due to variations in inventory availability, finishes, and product dimensions, which may be fulfilled from different logistics facilities and make immediate replacement impractical.

Customers may return the received item and, if desired, place a new and separate order afterward.

3. Applicable Timeframe and Requirements

Customers may request a return within 25 days of receiving their order.

• Returned items must be in their original condition, unused, undamaged, and include all original packaging, accessories, and documentation.

• Returns will not be accepted for items that show signs of use, modification, damage, or missing original packaging.

4. Refund Conditions

Orders that have not yet entered processing for shipment may be canceled within 36 hours of payment confirmation and are eligible for a full refund.

After this period, or if the order has already been shipped, refunds will only be issued through the return process.

Refunds are issued only after the returned product has been received and inspected to confirm compliance with return conditions.

5. Return and Refund Procedure

To initiate a return request, customers must contact us via email and provide the following information:

• Order number

• Reason for the return

• Photos of the product (required in cases of defects or damage)

Once the request has been reviewed and approved, we will provide further return instructions.

A prepaid return shipping label is included inside the package, delivered together with the product at the time of receipt.
This label must be used for the return shipment to ensure proper identification of the return.

After the returned item is received and verified, the refund will be processed within 1–4 business days.

6. Return Shipping Costs

If the return is due to personal reasons, such as incorrect sizing, change of preference, or personal decision, return shipping costs will be the responsibility of the customer and deducted from the refund amount.

If the return is due to a defective product or damage incurred during shipping, our store will cover the full cost of return shipping.

7. Refund Method

Refunds will be issued using the same payment method used for the original order.
The time required for funds to be credited may vary depending on the customer’s financial institution.

8. Contact Information

For any questions or to initiate a return or refund request, please contact us using the information below:

Email: accountmanager@sheltervo.com
Phone: +65 (833) 71821
Address: APT BLK 785A WOODLANDS RISE #14-98, SINGAPORE 731785, SINGAPORE
Business Hours: Monday to Friday, 9:30 AM – 4:30 PM
Delivery Area: United States